Information We Collect
A. Account & Platform Data
- Email address – required for account registration, support, and security notices.
- Discord ID (if linked) – used for integrations, community access, and support.
- IP addresses & user-agent strings – used for login security, fraud prevention, cheat detection, and compatibility checks. Retained indefinitely.
- Geolocation (coarse) – country/region inferred from IP for fraud prevention and security.
- Support tickets / communications – messages and metadata you send to us (including via email or Discord).
B. Payment & Transaction Data
Payment processing details – handled by third-party processors (e.g., Stripe, PayPal, Lemon Squeezy). We do not store full card numbers. We retain purchase history and license activations for records, support, and compliance.
C. Cookies & Similar Technologies
We use cookies and similar tech for authentication, session management, and performance analytics. You can block cookies in your browser; some features may not function without essential cookies.
D. Product / Scanner / Anti-Cheat Data
When you use ZeroTrust Anticheat or the ZeroTrust Scanner, we may collect data necessary to detect cheating, secure accounts, and prevent fraud, including:
- Hardware identifiers (e.g., HWID, device/CPU/GPU/motherboard hashes)
- Operating system, process/service information, and integrity signals
- Server identifiers and game process captures
- Game/platform identifiers (e.g., Discord, FiveM, Rockstar, Steam, Xbox Live)
- Scan results and related logs, which may include raw system information relevant to cheat detection
- Limited chat artifacts or excerpts if they are part of scan evidence or included in support/appeals communications
Note: We do not collect payment card data through the scanner or anti-cheat.
E. Public Platform Data Collection
For anti-cheat and security purposes, we may collect publicly available information from gaming platforms and communities, including:
- Public Discord messages – Public Discord messages specifically related to cheating or mod menu activity, collected only from servers where such discussions occur. These are processed solely to identify security risks and support community moderation.
- User identifiers and profiles – Discord IDs, usernames, and public profile information from gaming platforms
- Server memberships – public Discord server memberships and participation
- Ban history and enforcement records – public ban records and enforcement actions across gaming communities
- Steam and gaming platform data – publicly available Steam profiles, game ownership, and VAC ban information
Purpose: This data is collected exclusively for security and anti-cheat services to maintain gaming community integrity and prevent cheating across multiple servers. We only collect information that is publicly visible and accessible, and only data directly relevant to security threats.
Retention: Public platform data is retained only as long as reasonably necessary for anti-cheat enforcement, fraud prevention, and security purposes. Data is automatically purged when no longer needed for these legitimate security interests.
Legal Basis: We process this data under legitimate interest for security services and fraud prevention. This is not data resale or commercial data processing - it is security intelligence gathering for legitimate anti-cheat services.
How We Use Information
We process information to:
- Provide, operate, and secure the Services and deliver licenses you purchase
- Detect, investigate, and prevent cheating, abuse, fraud, and policy violations
- Authenticate users, enforce bans, and prevent ban evasion
- Communicate important updates, security alerts, and responses to support requests
- Improve performance, reliability, and features of the Services
- Comply with applicable laws, regulations, and lawful requests
How We Share Information
A. Service Providers
We share information with trusted vendors that help us operate the Services (e.g., payment processing, hosting, analytics, customer support). They may only use data as instructed by us.
B. Sharing With Our Customers (Scan Outputs)
For legitimate server administration and integrity purposes, we share certain scan outputs with the paying customer who initiated or is authorized to review a scan, including:
- Game/platform identifiers (e.g., Discord, FiveM, Rockstar, Steam, Xbox Live)
- Scan results and related logs and, where relevant, raw system information necessary to assess cheating indicators
These outputs are not public; they are accessible to the relevant customer's authorized staff (and, for enterprise accounts, authorized members of that organization). Recipients agree to use these data solely for server administration, integrity enforcement, and dispute resolution and to comply with their own legal obligations. We are not responsible for third-party misuse after lawful disclosure.
C. Legal, Safety, and Rights
We may disclose information when we believe in good faith it's necessary to comply with the law or a valid legal process; to protect the security and integrity of the Services; to protect our users or the public from harm or illegal activity; or to protect our rights, property, or legal interests.
D. Business Transfers
If we are involved in a reorganization, merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
E. With Your Consent
We may share information with third parties when you direct us to do so or give explicit consent.
Data Retention
Security identifiers: We retain IP addresses, user-agent strings, and key identifiers (e.g., HWIDs; linked platform IDs) for as long as necessary for enforcement and fraud prevention, which may be indefinite to maintain service integrity and security.
Scan results & logs: Retained for as long as needed for enforcement, investigations, dispute resolution, and security (including permanently in connection with ban enforcement).
Account and purchase records: Retained for the life of the account and longer as needed for compliance, security, and record-keeping.
If you request deletion or close your account, we may continue to retain data necessary for ban enforcement, fraud prevention, security, and legal obligations.
Security
Data Storage and Transfers
Your Choices & Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal information. We will respond to requests sent to [email protected].
We may limit or deny requests when we cannot verify your identity, when requests are unreasonable, or when deletion would undermine security, ban enforcement, fraud prevention, or legal obligations.
Data Deletion Requests: You may request deletion of your personal data by emailing us at [email protected]. However, we reserve the right to refuse deletion requests when:
- We cannot verify your identity
- Deletion would compromise anti-cheat enforcement or security
- Data is required for ongoing fraud prevention or ban enforcement
- We have legal obligations to retain the information
- The request is made in bad faith or for malicious purposes
You can control non-essential cookies via your browser settings.