Information We Collect
A. Account & Platform Data
- Email address – required for account registration, support, and security notices.
- Discord ID (if linked) – used for integrations, community access, and support.
- IP addresses & user-agent strings – used for login security, fraud prevention, cheat detection, and compatibility checks.
- Geolocation (coarse) – country/region inferred from IP features.
- Support tickets / communications – messages and metadata you send to us.
B. Payment & Transaction Data
Payment processing and global tax compliance are handled by our Merchant of Record, Creem (creem.io). We retain purchase history and license activations for records, support, and compliance.
C. Cookies & Similar Technologies
We use cookies and similar tech for authentication, session management, and performance analytics. You can block cookies in your browser; some features may not function without essential cookies.
D. Product / Scanner / Anti-Cheat Data
When you use ZeroTrust Anticheat or the ZeroTrust Scanner, we may collect data necessary to detect cheating, secure accounts, and prevent fraud, including:
- Hardware identifiers (e.g., HWID, device/CPU/GPU hashes)
- Operating system, process/service information, and integrity signals
- Server identifiers and game process captures
- Game/platform identifiers (e.g., Discord, FiveM, Rockstar, Steam, Xbox Live)
- Scan results and related logs, which may include raw system information relevant to cheat detection
E. Gaming Platform Information
For anti-cheat and security purposes, we may collect publicly available information from gaming platforms and communities, including:
- Public gaming community discussions – processed solely to identify security risks.
- User identifiers and profiles – Discord IDs, usernames, and public profile information.
- Ban history and enforcement records – public ban records across communities.
F. AI Assistant Data
When you use our AI assistant (Oscar):
- Conversation messages – processed to generate responses.
- Storage – history is stored locally in your browser.
- Server processing – only limited context is sent to our servers and is discarded after processing.
How We Use Information
We process information to:
- Provide, operate, and secure the Services and deliver licenses you purchase
- Detect, investigate, and prevent cheating, abuse, fraud, and policy violations
- Authenticate users, enforce bans, and prevent ban evasion
- Communicate important updates, security alerts, and responses to support requests
- Improve performance, reliability, and features of the Services
How We Share Information
A. Service Providers
We share information with trusted vendors that help us operate the Services (e.g., Creem, Vercel, sacul.cloud).
B. Cross-Server Data Sharing
Data collected from players may be shared across servers using ZeroTrust services. This sharing enables server administrators to identify players who have been banned or detected for cheating on other servers.
C. Sharing With Our Customers (Scan Outputs)
For legitimate server administration purposes, we share certain scan outputs with the paying customer who initiated or is authorized to review a scan.
D. Legal, Safety, and Rights
We may disclose information to comply with the law, protect the security and integrity of the Services, and protect our rights or the public from harm.
Data Retention
Security identifiers: We retain identifiers for as long as necessary for enforcement and fraud prevention (up to 10 years).
Scan results & logs: Retained for as long as needed for enforcement and investigations.
Account records: Retained for the life of the account and as needed for compliance.
Security
Data Storage and Transfers
Data is stored on secure servers, primarily in the United States. For international users, we use appropriate safeguards like Standard Contractual Clauses (SCCs) as required by law.
Your Choices & Rights
You have rights regarding your personal information, including access, correction, and deletion. Deletion requests are honored for users who have never engaged in abuse.
Note on Abuse: If evidence of abuse (e.g., bans, cheating detections) is found, we retain relevant data indefinitely for security and enforcement purposes across our network.